Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.

Information You Provide

• Account information (name, email, phone number)
• Profile information (bio, preferences, photos)
• Property and rental history information
• Identity verification documents
• Communication with other users and support
• Payment information (processed by third-party providers)

Information We Collect Automatically

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Match you with compatible roommates and properties
• Verify your identity and prevent fraud
• Communicate with you about our services
• Improve and personalize your experience
• Comply with legal obligations
• Protect the safety and security of our users

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Other Users

Profile information may be visible to other users for matching purposes. You control what information is shared through your privacy settings.

With Service Providers

We work with third-party service providers for payment processing, identity verification, analytics, and other business purposes.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Identity Verification

Our identity verification process may collect sensitive personal information including government-issued ID, social security numbers, and background check data. This information is:

• Collected with your explicit consent
• Used solely for verification purposes
• Stored securely and encrypted
• Shared only with authorized verification providers
• Retained only as long as necessary

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Control your privacy settings and profile visibility
• Opt out of marketing communications
• Request a copy of your data
• Object to certain data processing activities
• Delete your account and associated data

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your information, except where retention is required by law.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to read their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@getrookd.com
Address: [Company Address]
Phone: [Phone Number]